سياسة الاستبدال والاسترجاع

Return and Exchange Policy: The store complies with the laws issued by the Government of the Kingdom of Saudi Arabia represented by the Ministry of Commerce, and this list was created based on that. If the Ministry of Commerce updates its system in a way that cancels any of the provisions of this list, that provision will be considered canceled and not valid. The customer has the right to exchange and return only in the cases specified in this policy; otherwise, no orders can be exchanged or returned. In cases of return that comply with the store's policy, the customer will be refunded the purchase amount in the same payment method unless both parties agree on another formal method. The customer has the right to return or exchange if there is a manufacturing defect in the product that prevents it from performing its function, provided that the customer reports the product to the store within 24 hours of receiving the shipment. The customer commits to re-shipping the product reported to have a manufacturing defect if the store requests it. After reporting a manufacturing defect, the amount will be refunded to the customer after the store inspects the product and confirms the defect reported by the customer. If the customer requests to exchange the product due to a manufacturing defect for another of the same type, the store has the right to approve or reject based on the availability of the product in the store's stock. The store commits to delivering shipments to the internal carrier within a maximum of five working days, and the customer has the right to cancel the order before it is shipped, noting that the shipping period ranges from 1 to 8 days. If the customer cancels the order after it has been shipped, the customer is responsible for paying the shipping fees and any material damage to the store resulting from that. The customer has the right to return if they prove that the product is counterfeit (not original), provided that they report it within twenty-four hours of receiving the shipment. If a different product than the one ordered by the customer arrives, they have the right to exchange it on the condition that it has not been used, the factory packaging is intact, and the customer re-ships it after informing the store. The customer must report the different product within twenty-four hours of receiving the shipment. If the shipping company makes a mistake in the address or shipment, the store is not responsible for that, and the customer can review the shipping company. In case of (loss of the shipment or delay in delivery) by the shipping company, the store is not responsible for its loss or delay, and the customer can review the shipping company regarding this. The store relies on the information provided by the customer to ship orders, and the store is not responsible for errors entered by the customer. The customer has the right to request re-shipping of the product, provided they pay all related costs. Return requests will have a 3 fee deducted for packaging costs. Return requests via Tamara will have a 6% Tamara commission deducted. Product warranty is only 24 hours. No returns after 24 hours. No cancellations or modifications after the order has been executed and prepared. After the order is executed, the customer cannot cancel their order. If you have any inquiries, you can contact us.